Refund Policy

Effective Date: January 2026

At Stoorin, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested, reviewed, and issued for purchases made through cofasem.com.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Digital Products & Services

Stoorin primarily provides digital products and services that are delivered electronically. Due to the nature of digital content:

  • Once a digital product has been delivered, accessed, downloaded, or activated, it is generally non-refundable

  • Digital products cannot be “returned” in the traditional sense

However, we understand that exceptional situations may arise, and we evaluate refund requests fairly and professionally.

2. Eligibility for Refunds

A refund may be considered under the following circumstances:

  • You were charged more than once for the same order

  • You did not receive the product or service due to a verified technical issue on our side

  • The product delivered is significantly different from what was described on the website

  • The product is proven to be defective or unusable despite reasonable troubleshooting

Each request is reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase

  • Lack of technical knowledge or system compatibility issues disclosed before purchase

  • Failure to read the product description, system requirements, or terms

  • Refusal or failure to follow provided setup or usage instructions

  • Issues caused by third-party software, hardware, or operating systems

  • Delays caused by incorrect email address provided at checkout

  • Claims made after excessive use or successful delivery of the product

4. Refund Request Timeframe

To be eligible for review, refund requests must be submitted within a reasonable time after purchase.

Requests made outside the stated timeframe or long after successful delivery may be declined.

5. How to Request a Refund

To request a refund, please contact us with the following information:

  • Order number

  • Full name used at checkout

  • Email address used for the order

  • Detailed reason for the refund request

All refund requests must be sent to:

Email: contact@cofasem.com

Incomplete or unclear requests may delay the review process.

6. Review & Approval Process

Once your refund request is received:

  • Our support team will review your request carefully

  • Additional information or verification may be requested

  • A decision will be communicated via email

Stoorin reserves the right to approve or deny refund requests at its sole discretion, based on evidence, usage, and policy compliance.

7. Refund Method & Processing Time

If a refund is approved:

  • Refunds are issued to the original payment method only

  • Processing time depends on your payment provider and bank

  • Refunds typically appear within 3 to 10 business days, but may take longer in some cases

Please note:

  • Transaction or processing fees may be non-refundable

  • Stoorin is not responsible for delays caused by banks or payment processors

8. Chargebacks & Payment Disputes

We strongly encourage customers to contact us before initiating a chargeback.

Initiating a chargeback without contacting us:

  • Violates this Refund Policy

  • May result in immediate service termination

  • May lead to permanent account restrictions

We reserve the right to dispute chargebacks by providing transaction records, delivery confirmation, and communication history.

9. Fraud & Abuse Prevention

Stoorin monitors refund activity to prevent abuse.

We reserve the right to:

  • Refuse refunds in cases of suspected fraud or misuse

  • Block future purchases from customers who abuse refund policies

  • Report fraudulent activity to payment processors when necessary

10. Partial Refunds

In certain situations, Stoorin may offer partial refunds, depending on:

  • The level of service already delivered

  • The nature of the issue

  • Administrative or processing costs incurred

Partial refunds are issued at our discretion and are final once processed.

11. Cancellations (If Applicable)

If your purchase includes a service that has not yet been delivered or activated, you may request a cancellation before fulfillment.

Once fulfillment begins, the order may no longer be eligible for cancellation or refund.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Stoorin’s liability related to refunds shall not exceed the amount paid for the product or service

  • We are not liable for indirect, incidental, or consequential damages

13. Policy Updates

Stoorin reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Continued use of our website constitutes acceptance of the updated policy.

14. Contact Information

For refund questions or concerns, please contact us:

Trade Name: Stoorin
Website: cofasem.com
Email: contact@cofasem.com
Phone: +1 440 335 0120
Address: 15427 Hartford Rd, Sunbury, OH 43074, United States